Make An Inquiry or Referral
ATS leadership and our administrative team members are available to assist you in gathering documentation and contacting the right parties to ensure that your loved one is able to receive services as quickly as possible.
The Referral Process at ATS
We invite you to fill out our convenient referral form when you are ready to begin. You are also welcome to call and speak to a member of our team if you prefer at: 1-866-287-2036.
When calling to make a referral, please be prepared to give some basic identifying information, your availability for sessions, and your insurance coverage. It is also helpful if you know the date (or approximate date) of your child(ren)’s last psychological evaluation (i.e. the report that lists the diagnosis and recommendation for services)
You will submit a copy of your insurance card(s) as well as supporting clinical documentation (a report that verifies the diagnosis and the recommendation for Applied Behavior Analysis services) to the intake department. A member of the Authorization and Credentialing Team will verify your insurance coverage, and will call you to review any co-pays, co-insurances, deductibles, and/or any out-of-pocket costs if necessary. They will also let you know if your documentation is not sufficient for authorization, and will instruct you further as to what needs to be completed in order for services to be approved.
We currently accept Maryland, Pennsylvania, and Virginia Medicaid, AETNA, Beacon Health Options, BlueCross BlueShield, CareFirst, CCC Plus, Cigna, Community Care Behavioral Health, Highmark, Kaiser Permanente, Medallion 4.0, Optum, PerformCare, TRICARE, UPMC Health Plans, and United HealthCare. We are moving through the credentialing process with other insurance providers, including Magellan. Please remember that every plan is different and we will help you learn how your plan benefits you and your family. If you do not see a plan listed here, please contact our office at 1-866-287-2036, and choose Option 5.
Multiple team members, including from authorization, intake, and scheduling departments, alongside clinical leaders will determine whether or not we have a credentialed and appropriate team available to begin assessment and treatment.
If we are not able to accept your referral at this time, you are welcome to remain on our inquiry list, and should a team become available that meets your needs we will reach out. At ATS, we do not keep a “waiting list” as we do not believe families should be accepted and then wait until someone becomes available. We know that time is of the essence when you are seeking care and forcing you to wait is doing a disservice. Links are included on our resources page for managed care, referral sources, and grassroots organizations who can support in your search for care. You may also call the phone number listed on the back of your insurance card to request a list of providers in your area.
If we are able to accept your referral, we will call you, and then follow up with a confirmation email with a list of items needed to get started. We will send you documentation through our confidential EHR system for digital signature and approval to begin.
Upon acquiring all of the documentation that we need, we will submit for authorization for assessment. Once authorized, you will be contacted and we will schedule the first visit.
If it is determined that our services are not the right fit for your family, and/or you are searching for additional support, be sure to visit our community resources page for more information!