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Make An Inquiry or Referral

Achieving True Self's Intake and Referral Department is available to assist you in gathering documentation and contacting the right parties to ensure that your loved one is able to receive services as quickly as possible.

The Referral Process at ATS

We invite you to fill out our convenient referral form when you are ready to begin. You are also welcome to call and speak to a member of our team with any questions: 1-866-287-2036. Dial x1000 to reach the Intake and Referral Department directly.

*Referral Form*

Referral Instructions

Step 1

When calling to make a referral, please be prepared to give some basic identifying information, your availability for sessions, and your insurance or waiver coverage. It is also helpful if you know the date (or approximate date) of your child(ren)’s last psychological evaluation (i.e. the report that lists the diagnosis and recommendation for services), if this is relatable to your situation. Services for adults work differently.

Step 2

For most of our services, you will submit a copy of your insurance card(s) as well as supporting clinical documentation (a report that verifies the diagnosis and the recommendation for services) to the intake department. Our Authorization Team will verify your insurance coverage, and will call you to review any co-pays, co-insurances, deductibles, and/or any out-of-pocket costs if necessary. The Intake Team will let you know if your documentation is not sufficient for authorization, and will instruct you further as to what needs to be completed in order for services to be approved.

We currently accept Maryland and Pennsylvania Medicaid, Aetna, many forms of BlueCross BlueShield (including Anthem and FEP), CareFirst, Carelon (formerly Beacon Health Options), Cigna, Community Care Behavioral Health (CCBH), Highmark, Kaiser Permanente, Magellan, Optum, PerformCare, PEAK, PEIA, UPMC Health Plans, and United HealthCare. Please remember that every plan is different, and we will help you learn how your plan benefits you and your family. If you do not see a plan listed here, please contact our office at 1-866-287-2036, and choose Option 5.

Step 3

Multiple team members, including from the authorization, intake, and scheduling departments, alongside clinical leaders will determine whether we have a credentialed and appropriate team available to begin assessment and treatment.

Step 4

If we are not able to accept your referral at this time, you are welcome to remain on our inquiry list, and should a team become available that meets your needs we will reach out. At ATS, we do not keep a “waiting list” as we do not believe families should be accepted and then wait until someone becomes available. We know that time is of the essence when you are seeking care and forcing you to wait is doing a disservice. Links are included on our resources page for managed care, referral sources, and grassroots organizations who can support in your search for care. You may also call the phone number listed on the back of your insurance card to request a list of providers in your area.

If we are able to accept your referral, we will call you, and then follow up with a confirmation email with a list of items needed to get started. We will send you documentation through our confidential EHR system for digital signature and approval to begin.

Step 5

Upon acquiring all the documentation that we need, we will submit for authorization for assessment. Once authorized, you will be contacted and we will schedule the first visit.


If it is determined that our services are not the right fit for your family, and/or you are searching for additional support, be sure to visit our community resources page for more information!

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